FAQ (Frequently Asked Questions)

You can register:

• Online, through your “My Account” with Revenu Québec or the CRA
• Through your financial institution, under the “Government Direct Deposit” section
• By submitting a paper form, if you prefer that method (see impotax.org homepage)

You can pay:

• Online through your financial institution (add “CRA” or “Revenu Québec” as a payee)
• By Interac or debit card in your secure online account
• By mail, with a cheque (less recommended)
• In person at your bank, using a payment code

If you owe taxes and file late, you’ll be charged a 5% late-filing penalty, plus 1% per month (up to 12 months). Interest also accrues on the unpaid balance.

Tax year, the deadline is April 30, for most individuals. If you or your spouse is self-employed, you have until June 16 to file, but any balance owing must still be paid by April 30.

A delay may occur if Revenu Québec or the Canada Revenue Agency conducts a review or requests additional documents. In that case, you can contact them directly to check the status of your file.

No. Your personal information remains strictly confidential and is never shared with third parties, except in two cases:

• With your explicit consent
• When required by law, such as during electronic filing (EFILE) with Revenu Québec or the Canada Revenue Agency (CRA) for the submission of your tax return

Impotax.org applies robust security protocols to safeguard your personal information, including:

• The use of enterprise-grade antivirus software and firewalls
• Ongoing system monitoring to detect and respond to any suspicious activity

These measures are in place to prevent unauthorized access and protect against fraud.

Your data is safeguarded using professional-grade security protocols, including SSL encryption, secure servers, and strict access controls.

Only authorized Impotax.org staff can access your information, and solely for the purpose of preparing and filing your tax return.

All data is stored on a secure server located on our premises, accessible only to authorized members of our team.

Yes. Upon written request, we can delete your personal data once the legal retention period has expired.

Two flexible payment options to make things easy for you:

• Interac e-transfer (from your phone or computer)
• Cash

For in-person appointments, payment is made the same day, as everything is completed within 30 minutes. For online service, payment is made when you submit your tax documents.

Yes. The base rate for a personal income tax return is $85 (taxes included), but the final amount may vary depending on your tax situation.

Additional fees apply only if your file includes specific forms or calculations, such as:

• Rental income (T776)
• Self-employment (T2125)
• Employment expenses (T2200 / TP-64.3)
• Sale of property or secondary residence
• Moving expenses, RRSP contributions, or special credits

Each return is assessed transparently before preparation, so you’ll always know the exact cost in advance. See our pricing page for more information.

Our rates start at $85 (taxes included) for a standard personal income tax return.

The final fee depends on the complexity of your file and any additional forms required (e.g., rental income, self-employment, employment expenses, property sales, etc.).

Each return is reviewed by a Chartered Professional Accountant (CPA) to ensure accuracy, compliance with tax laws, and the optimization of your credits and deductions.

For a quick estimate based on your situation, use our price simulator at impotax.org.

Yes, we’re open year-round to assist with follow-ups, corrections, and late tax filings. You can choose to book an in-person appointment or send us your documents remotely.

Yes, at Impotax.org we can prepare and file tax returns for previous years, whether they are overdue or simply have not yet been submitted.

Whether you’re looking to regularize your situation with Revenu Québec and the Canada Revenue Agency, or to claim missed credits and refunds, our team can process multiple years at once.

Returns are prepared, reviewed, and electronically filed (EFILE) whenever possible, or manually submitted if government systems no longer allow direct transmission.

If some of your tax documents are not yet available, you can authorize us to retrieve your tax data directly. To do so:

• Provide us with your Revenu Québec download code;
• And designate us as your representative with the Canada Revenue Agency.

The detailed steps are outlined in the Tax service section of our website.

However, to avoid any errors or omissions

Submit your documents in the way that suits you best:

1. Online — Upload your documents securely through our platform or send them via encrypted email to info@impotax.org.
2. In person — Bring your paper documents to your in-person appointment at our Terrebonne office.

Whichever method you choose, your information is handled with strict confidentiality and security, in accordance with personal data protection standards and the requirements of the Ordre des CPA.

To prepare your tax return, we need all the slips and tax documents issued by your employers, financial institutions, and government agencies.

Here are the most common types of documents:

• Income slips: T4, T4A, T5, T3, RL-1, RL-2, RL-3, etc.
• Contributions and investments: RRSP, FHSA, RESP, charitable donations, union dues.
• Deductible expenses: childcare expenses (RL-24), medical expenses, moving costs, employment expenses (T2200 / TP-64.3).
• Other income sources: self-employment (T2125), rental income (T776), property sales, government benefits, pensions, etc.

A complete checklist of required documents is available on our website in the PreparationPerso file.

Processing times vary depending on the time of year and the complexity of your file.

• Off-season (May to February): Most returns are prepared and submitted within 48 hours of receiving all required documents.
• Peak season (March and April): The usual turnaround is 2 to 3 business days, but it may extend to 5 to 7 business days depending on volume.

In all cases, each return is carefully reviewed by a CPA before being electronically submitted (EFILE) to Revenu Québec and the Canada Revenue Agency, ensuring accuracy and full compliance with tax regulations.

A simple, fast, and fully secure process — overseen by a CPA:

1. Appointment booking Choose a convenient date online at impotax.org or by phone at (514) 234-3737.
2. Document submission Send your tax documents digitally or bring them in person to your scheduled appointment.
3. Preparation by a CPA A Chartered Professional Accountant reviews your information, prepares your return, and ensures all eligible credits and deductions are optimized.
4. Review and approval You’ll receive a summary of your return for review. Each individual must sign two EFILE authorization forms before we proceed.
5. Electronic filing (EFILE) Once approved, your return is securely transmitted to Revenu Québec and the Canada Revenue Agency.

At Impotax.org, every step is supervised by a CPA to ensure accuracy, compliance, and peace of mind.

Questions at any stage? We’re here to help. You can easily reach us by email at info@impotax.org or by phone at (514) 234-3737 — anytime throughout the process.

At Impotax.org, we respond promptly and clearly to ensure you understand every step of your return preparation and filing.

Our priority is to keep you fully informed and confident before your return is officially submitted to Revenu Québec and the Canada Revenue Agency.

Each tax return is carefully reviewed by a Chartered Professional Accountant (CPA) to ensure the accuracy of your information and full compliance with both provincial and federal tax laws.

Our team is highly qualified and continuously trained on the latest tax updates, allowing us to deliver service that is both thorough and up to date.

At Impotax.org, every file is handled with precision, in accordance with the highest standards of the accounting profession.

A simple, efficient service designed around your needs. Book your appointment online at impotax.org or by phone at (514) 234-3737. Submit your tax documents digitally or bring them with you to your in-person meeting.

A CPA will review and verify your return, ensuring accuracy and full compliance with both provincial and federal tax laws.

Once approved, your return is electronically filed (EFILE) with Revenu Québec and the Canada Revenue Agency. You’ll then receive your final copies by secure email or in paper format.

The entire process is fast, secure, and designed to make your life easier.

Yes. You may send your documents as clear photos or PDF files. We recommend avoiding blurry or partially visible screenshots to ensure optimal readability and faster processing.

Yes. You can modify or cancel your appointment using the link in your confirmation email or by contacting us directly. We simply ask that you notify us one week  in advance so we can make the time slot available to another client.

Yes. We provide discounted rates in specific cases. We encourage you to visit our website before scheduling your appointment.